Returns & Exchanges
At Lister Cartwright, we want you to be delighted with your custom-made window treatments, but we understand that sometimes things don't go as planned. Please note that because our blinds are bespoke and manufactured to your specific measurements, returns are generally only accepted for items that arrive damaged or with manufacturing defects.
Inspect Your Order
Upon delivery, please carefully inspect your blinds for any transit damage or manufacturing errors and report any issues within 7 days.
Contact Support
Reach out to our customer service team with your order number and clear photographs of the defect or damage to initiate a claim.
Return Authorization
Once your claim is validated, we will provide you with a Return Merchandise Authorization (RMA) and instructions for the return shipment.
Replacement or Refund
After receiving and inspecting the returned item, we will prioritize a swift replacement to your exact specifications or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing